What do you need to do in exchange for a return or refund?
Send an email to us in the mailbox: [email protected] with the subject “Request exchange or refund” and content is describe the problem of the product.
Please DO NOT send your items back to the manufacturer or any other “From” address on the package. We must approve the return first. We will provide the exact return address for you depending on your address.
When will you be exchanging or refunding?
We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:
- You receive an incorrect item
- Your order contains damaged product(s)
- Your order has a printing mistake
- Part of your order is missing from the package
Timeframe in which gFan accept returns?
Returns must be shipped back to us within 30 days from the date you your package is delivered.
Who Is Responsible for Return product?
gFan will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer.
When will you receive your refund?
Once we receive the return product please allow 3-7 days business to process for you.
All returns product will be processed through our inspection department for approval/rejection.
If you are approved for a refund please allow 3-5 business days to receive your refund once it is refunded.
We cannot accept customers return or exchanges if any product has been washed, worn or over 30 days.